These days, we made lots of updates to our web Facebook Chat service. But we discovered that there were lots of failed FB Chat logins! From our logs, we saw that lots of Facebook users got the following errors on logging into our service:
which says “Failed to connect”, “Trying to connect server failed!” and “You need to log into Facebook official website to confirm your account!”.
Don’t be panic about this error. It is a normal error which most of WeBuzz.IM web FB Chat users will meet with. So what does the above error dialog mean?
In fact, Facebook thinks that your try of logging into Facebook from our WeBuzz.IM servers, which located in USA, is an unusual login activity. Facebook responses to our login requests saying that user must login Facebook home ( http://www.facebook.com/ ) and follow its instructions to verify the account and review the recent activities before user can continue to use Facebook Chat service.
So you must login Facebook official website to confirm your account first! (If you are blocked to access Facebook at your office or school, you need to visit Facebook at home or use proxy to access it)
Then you can follow the instructions inside the page:
Once you finish the review procedure, you can login our WeBuzz.IM web Facebook Chat later without errors! As you have confirmed that using WeBuzz.IM web FBChat is a normal login activity for you, you will won’t be ask to confirm your account again.
We hope that you know why you get error on logging into our web Facebook Chat and know how to solve it and continue to use our service.
Enjoy your web Facebook chatting on WeBuzz.IM!
BTW: We finally fixed the friend online status bug of our web FB Chat.